Help zone

Welcome To Help

How can I pay for my order?

We accept Visa, MasterCard, American Express, Discover, Paypal, Money Orders, and Bank Wire Transfers.

What is your phone number? How do I place a phone order?

Phone orders can be placed Monday-Friday 9am-5pm eastern by calling our offices at 1-800-797-1453 or by clicking Live Help to request a call back.

Is it safe to enter my credit card number
Our store uses GeoTrust 128Bit SSL technology to protect your credit card information. 128Bit SSL technology is safer then using your credit card in a store, gas station, or restaurant.

What if I want to get my items faster?

You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not improve the estimated shipping date, but your estimated delivery date will improve.

If I request two-Day Shipping, will I get my order in 48 hours?

Not all of the items listed on our site are available immediately, so selecting Two-Day or Three-Day Shipping does not necessarily mean your order will arrive in two or three days. There is no weekend pickup or delivery for Two-Day or Three-Day Shipping.

How much is shipping?

Shipping is calculated during checkout once you enter the delivery zip code. Shipping is calculated in "Real-Time" to avoid shipping charge markups. If you are an international customer or having problems during checkout, contact us

Why must verify my shipping address?

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

How do I track an order?

Login to your account and view order history.

How can I cancel an order or make adjustments to my order?

Contact us to cancel or make order adjustments.

Are you missing an item from your order?

In order to fill your order quickly and efficiently with items already in stock at different warehouses, we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

Did you receive a damaged or defective item?

If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Otherwise, contact us via email. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. If your items were damaged in shipping, save ALL PACKAGING and we will file an insurance claim.

How long does it take to receive my refund? (canceled or returned orders)
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (up to 1 billing statement for most banks). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Mail To:

325 South Michigan Ave #2370

Howell, MI 48843


Live Help: Chat with support

Phone: 1-800-797-1453

Fax: 810-225-9733

Customer Solutions for existing orders are available:
Mon-Fri 9:00 AM to 5:00 PM EST

Sales or Product Specialists are available:
Mon-Fri 9:00 AM to 5:00 PM EST

Personal Shopping Assistants are available:
Mon-Fri 9:00 AM to 5:00 PM EST

You can send email using the form below. Use LIVE HELP for immediate response.

Shopping at this store is secure!

See our listings on Find the best prices We are a member of the MastaMinds Network This site is SSL Secure! We Accept all major credit cards through paypal We are a member of the Better Business Bureau

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